Data Deletion Instructions

Last updated: February 24, 2026

You have the right to request deletion of all data that AdLevel has collected from your Facebook/Meta ad accounts. We take your privacy seriously and make data deletion straightforward.

How to Delete Your Data

You can request data deletion using any of the following methods:

Option 1: Remove the App from Facebook

  • Go to your Facebook Settings → Business Integrations
  • Find “AdLevel” in the list of active apps
  • Click “Remove” and confirm
  • This automatically triggers our data deletion process via Meta's callback mechanism

Option 2: Email Us Directly

Send an email to support@adlevel.ai with the subject line “Data Deletion Request — AdLevel” and include:

  • Your name
  • The email address associated with your AdLevel account
  • Your Facebook User ID (if known)
  • The ad account IDs you want data deleted for (or “all accounts”)

Option 3: Contact Support

Email support@adlevel.ai and request account and data deletion. Our support team will process your request and confirm via email.

What Gets Deleted

When you request data deletion, we permanently remove:

  • Your Facebook User ID, name, email, and profile picture stored by AdLevel
  • All ad account data (campaigns, ad sets, ads, performance metrics)
  • All audience and targeting data
  • All business and Page information
  • All stored analytics, reports, and historical performance data
  • Facebook API access tokens and credentials
  • Account preferences and settings

What We May Retain

In limited circumstances, we may retain certain data as required by law:

  • Billing records: Transaction history and invoices as required for tax and accounting compliance (typically 7 years)
  • Legal compliance: Data required to comply with legal obligations, resolve disputes, or enforce agreements
  • Anonymized/aggregated data: Data that has been fully anonymized and cannot be linked back to you or your Facebook account

Deletion Timeline

Day 0

Deletion request received — API access revoked immediately

Within 30 days

All data deleted from primary databases and systems

Within 90 days

All data purged from encrypted backups

Confirmation

You will receive an email confirmation when deletion is complete

Important Notes

  • Your ads keep running: Removing AdLevel does NOT automatically pause or delete your Facebook/Meta ad campaigns. Your campaigns will continue running under your direct control in Meta Ads Manager. You are responsible for managing or pausing campaigns independently.
  • Deletion is permanent: Once your data is deleted, it cannot be recovered. If you reconnect AdLevel in the future, you will start with a fresh account.
  • Data on Facebook's servers: We can only delete data stored on our systems. Data on Meta/Facebook's servers is governed by Meta's Privacy Policy.

Contact

For any questions about data deletion:

  • Privacy/DPO: support@adlevel.ai
  • General support: support@adlevel.ai